Job Description
Are you a people person looking to kickstart your career in the hospitality industry? The Grand Portland Hotel is seeking a dedicated and enthusiastic Front Desk Agent to join our award-winning team. We offer a dynamic work environment, comprehensive training, and clear pathways for growth.
As the face of our hotel, you will play a crucial role in creating memorable experiences for our guests. We are looking for individuals who are detail-oriented, friendly, and ready to learn the ins and outs of luxury hospitality.
Responsibilities
- Check guests in and out efficiently using hotel management software.
- Greet all visitors and guests with a warm, professional demeanor.
- Answer incoming phone calls and emails promptly and professionally.
- Process payments and handle cash transactions accurately.
- Resolve guest complaints and inquiries to ensure 100% guest satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services and local recommendations.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus but not required (we provide training).
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer literacy and typing speed.
- A professional appearance and positive attitude.