Job Description
Join our award-winning luxury hotel in downtown Phoenix as a Front Desk Agent! We're seeking exceptional hospitality professionals to create memorable experiences for our international guests. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of Arizona's premier destinations.
Responsibilities
- Manage guest check-in/out procedures with precision and warmth
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns promptly using de-escalation techniques
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Utilize Opera PMS system for all front desk operations
- Provide local area recommendations to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Arizona driver's license (required)
- Basic knowledge of Phoenix attractions and transportation
- High school diploma or equivalent
- Ability to stand for extended periods