Job Description
Are you a people person with a passion for hospitality? Baltimore Hospitality Solutions is currently seeking a professional and welcoming Front Desk Agent to join our 24/7 operations team. We pride ourselves on providing exceptional service in the heart of Baltimore, and we are looking for the right candidate to be the first point of contact for our valued guests.
In this role, you will be the face of our brand, managing guest check-ins and check-outs, answering inquiries, and ensuring a seamless experience for everyone who visits. If you are looking for a stable career with flexible shift opportunities, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18 - $24/hr)
- Comprehensive health benefits package
- Employee discount on hotel stays
- Shift flexibility to accommodate your lifestyle
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Manage the check-in and check-out process efficiently, including verifying identity and collecting payments.
- Answer incoming phone calls and emails promptly, responding to inquiries regarding reservations, amenities, and local attractions.
- Assist with mail delivery, wake-up calls, and room service coordination.
- Monitor security cameras and access control systems to ensure the safety of guests and property.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest complaints or issues with patience and professionalism, escalating when necessary.
Qualifications
- High school diploma or GED required; post-secondary education in hospitality is a plus.
- Minimum of 1-2 years of experience in customer service, reception, or hospitality.
- Must be available to work flexible shifts, including nights, weekends, and holidays.
- Strong interpersonal and communication skills with a focus on customer service.
- Proficiency in MS Office suite and property management software (e.g., Opera, FrontDesk) is preferred.
- Ability to stand for extended periods and lift moderate amounts of weight.
- Clean background check required.