Job Description
Join our dynamic hospitality team as a Front Desk Agent in sunny Long Beach, California! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. Enjoy competitive weekly pay, comprehensive training, and a supportive environment where your career in hospitality can flourish. Perfect for recent graduates or career changers looking to enter the exciting world of hotel operations.
Responsibilities
- Greet and assist guests with check-in/check-out processes using hotel management systems
- Manage reservations and room assignments while maintaining accurate guest records
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Uphold brand standards through consistent service excellence and attention to detail
- Utilize property management software (PMS) for daily operational tasks
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems quickly
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (if required for errands)