Job Description
Join our award-winning luxury hotel in downtown Houston and become part of an exceptional guest experience team. We're seeking passionate hospitality professionals to deliver world-class service in a vibrant, fast-paced environment. Enjoy competitive benefits, career growth opportunities, and a supportive culture that values excellence.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, inquiries, and guest requests via phone/email
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards and safety protocols
Qualifications
- Minimum 2 years hotel front desk experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (Opera, etc.)
- Flexibility to work evenings, weekends, and holidays
- Valid Texas Food Handler/Seller certification (or obtainable within 30 days)
- Ability to stand for extended periods and lift 25 lbs