Job Description
Join our award-winning luxury hotel in the heart of Miami Beach! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody our brand's excellence while handling reservations, check-ins, and personalized concierge services. Enjoy competitive compensation, comprehensive benefits, and career growth in one of America's most vibrant hospitality markets.
Responsibilities
- Manage seamless guest check-in/out procedures using Opera PMS
- Handle reservation modifications and VIP requests with precision
- Resolve guest inquiries and complaints with empathy and efficiency
- Coordinate with housekeeping, security, and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Support valet operations and luggage handling during peak hours
Qualifications
- 2+ years luxury hotel front desk experience preferred
- Proficiency in Opera, Fidelio, or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid Florida driver's license (for valet duties)
- Fluency in English and Spanish required
- Flexible availability including nights, weekends, and holidays