Job Description
Join our dynamic hospitality team as a Front Desk Agent for our prestigious Virginia Beach property! We're seeking a dedicated night shift professional to deliver exceptional guest experiences during overnight hours. This role is perfect for detail-oriented individuals who thrive in a fast-paced environment and prioritize guest satisfaction above all else. Enjoy competitive pay, comprehensive benefits, and a supportive team culture in Virginia Beach's premier coastal destination.
Responsibilities
- Manage seamless guest check-ins/check-outs using hotel management systems
- Handle high-volume phone inquiries and reservation modifications
- Resolve guest complaints with empathy and proactive solutions
- Process payments accurately and maintain secure financial records
- Coordinate with housekeeping and security teams for overnight operations
- Perform nightly audits and report maintenance issues promptly
- Uphold brand standards through exceptional service and cleanliness
Qualifications
- 1+ years front desk or customer service experience required
- Proficiency in hotel software (Opera, Fidelio, or similar)
- Strong multitasking and problem-solving abilities
- Flexible availability for nights, weekends, and holidays
- Excellent communication and conflict resolution skills
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift 25 lbs