Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent! No prior experience needed – we provide comprehensive training for motivated individuals passionate about exceptional guest service. Enjoy flexible shifts in Jacksonville's premier hospitality destination while building a rewarding career in the travel industry. Our supportive environment offers growth opportunities for dedicated team members.
Responsibilities
- Deliver warm, professional greetings to all guests arriving at the hotel
- Efficiently check in/out guests using hotel management software
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with prompt, courteous solutions
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Process payments and handle cash transactions securely
Qualifications
- No hospitality experience required – training provided
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and positive attitude
- Problem-solving mindset with attention to detail
- Valid driver's license (preferred for local errands)