Job Description
Welcome to the Harbor View Inn & Suites, where we believe every guest should feel like family. We are currently seeking a dynamic and welcoming Front Desk Agent to join our Long Beach team. If you have a passion for hospitality and are looking for a stable, rewarding career in the hotel industry, this is the perfect opportunity for you.
As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional stay from the moment they walk through our doors. We pride ourselves on our service excellence and are looking for individuals who are eager to learn, grow, and represent our brand with integrity.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Employee discounts on dining and local attractions.
- Comprehensive training and career advancement opportunities.
- A supportive and team-oriented work environment.
Responsibilities
- Provide a warm, professional greeting to guests upon arrival and departure.
- Process check-ins and check-outs efficiently using our property management system.
- Manage phone inquiries, emails, and messages with a friendly and helpful demeanor.
- Assist guests with local recommendations, restaurant reservations, and concierge services.
- Handle cash handling and credit card transactions accurately and in compliance with company policies.
- Maintain a clean, organized, and welcoming front desk area and lobby.
- Resolve guest concerns and complaints promptly to ensure high satisfaction levels.
Qualifications
- High school diploma or GED equivalent is required.
- Previous front desk or customer service experience is preferred but not required (we provide full training!).
- Strong interpersonal and communication skills with a focus on service.
- Ability to stand for long periods and work a flexible schedule, including weekends and holidays.
- Basic computer proficiency and ability to learn new software quickly.
- Must be professional in appearance and possess a positive attitude.