Job Description
The Columbus Grand Hotel is seeking a dedicated and professional Hotel Shift Manager to join our team. We pride ourselves on delivering exceptional guest experiences in the heart of Ohio.
In this full-time role, you will oversee daily hotel operations during your shift, ensuring our standards of hospitality are met at all times. If you are looking for a dynamic career in the hospitality industry with competitive benefits and shift work opportunities, we want to hear from you.
Why Join Us?
- Competitive hourly wage with shift differentials.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and amenities.
- 401(k) retirement plan with company match.
Job Overview:
As the Shift Manager, you are responsible for the smooth operation of the front desk, housekeeping coordination, and security during your assigned hours.
Responsibilities
- Supervise front desk staff and ensure efficient check-in/check-out procedures.
- Resolve guest inquiries and complaints promptly to ensure 100% guest satisfaction.
- Monitor key areas of the hotel, including lobbies, hallways, and parking areas, for safety and cleanliness.
- Assist in training new employees on hotel policies and software systems.
- Prepare daily reports, including occupancy rates and revenue summaries.
- Handle cash handling and balancing of the register accurately.
- Ensure strict adherence to health and safety regulations.
Qualifications
- High school diploma or equivalent required; associate degree in hospitality preferred.
- Minimum of 2 years of experience in hotel management or customer service.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong leadership and communication skills.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Professional appearance and demeanor at all times.