Job Description
We are seeking an enthusiastic and detail-oriented Front Desk Agent to join our elite team in the heart of Chicago. As a pivotal part of our hotel staff, you will be the first point of contact for our valued guests, setting the tone for an unforgettable stay. We are currently urgently hiring due to our rapid expansion and high volume of guests.
Why Join Us?
- Competitive hourly pay ($18 - $25/hr)
- Comprehensive benefits package
- Opportunity for rapid career advancement
- Modern, luxury work environment
If you thrive in a fast-paced environment and have a passion for hospitality, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in process.
- Manage hotel reservations and room assignments using the PMS system efficiently.
- Handle incoming calls, emails, and inquiries with professionalism and speed.
- Resolve guest complaints and issues promptly to ensure 100% guest satisfaction.
- Assist with concierge services, including local recommendations and transportation.
- Monitor lobby and common areas to maintain a pristine and welcoming atmosphere.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, front desk, or customer service preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office and hotel management software.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and demeanor.