Job Description
Are you looking for a rewarding career in hospitality without prior experience? Horizon Hospitality Group is currently seeking a dedicated and friendly Weekend Front Desk Agent to join our dynamic team in the heart of Tampa, Florida. We pride ourselves on providing exceptional guest experiences, and we are looking for individuals who are eager to learn and grow with us.
If you have a warm personality, strong communication skills, and a reliable work ethic, we want to hear from you. Enjoy a flexible weekend schedule, competitive pay, and a supportive environment where your contributions are valued.
Responsibilities
- Guest Services: Welcome guests warmly and check them in/out efficiently using our property management software.
- Communication: Answer phones professionally, respond to emails, and handle general inquiries regarding hotel services and local attractions.
- Front Desk Operations: Manage reservations, process payments, and maintain accurate guest records.
- Problem Solving: Address guest concerns or complaints promptly and professionally to ensure a positive stay experience.
- General Maintenance: Assist in maintaining the cleanliness and appearance of the lobby, reception area, and common spaces.
- Team Collaboration: Work closely with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: No prior experience required – we provide full training for the right candidates.
- Skills: Basic computer proficiency and typing skills are preferred.
- Availability: Must be available to work weekends (Saturday and Sunday) and holidays as needed.
- Attributes: Must possess a friendly demeanor, professional appearance, and the ability to work well in a fast-paced environment.