Job Description
Join the vibrant heart of Austin's hospitality scene at the prestigious Austin Grand Hotel. We're seeking passionate individuals to deliver exceptional guest experiences in our luxury downtown property. As a Hospitality Professional, you'll be the cornerstone of our guests' memorable stays, blending Texas charm with world-class service. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in one of America's most exciting cities.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries and resolve issues promptly using our service excellence framework
- Coordinate with housekeeping and maintenance teams to ensure flawless room readiness
- Process payments and maintain accurate guest records
- Execute upselling opportunities for premium services and amenities
- Participate in daily briefings and training sessions
Qualifications
- Minimum 1 year hotel or luxury hospitality experience
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management software (Opera, Cloudbeds)
- Valid Texas Food Handler certification preferred
- Strong attention to detail and multitasking abilities
- Positive attitude and commitment to service excellence
- Ability to lift 25 lbs and stand for extended periods