Job Description
Join the team at Kentucky Luxury Inn & Suites and start your career in the hospitality industry! We are currently seeking a Front Desk Agent / Guest Services Associate who is eager to learn and provide exceptional service. Whether you are looking for your first job or a fresh start in a new field, we offer a supportive environment and paid training to get you up to speed. Be the friendly face our guests remember when they visit the beautiful city of Louisville.
Why Apply?
- Competitive hourly pay ($15.00 - $18.00)
- Comprehensive paid training program
- Opportunities for career advancement within the hotel group
- Employee discounts on dining and stays
- A supportive and fun team culture
Responsibilities
- Greet and warmly welcome guests upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our property management software.
- Handle guest inquiries, requests, and complaints with patience and professionalism.
- Answer phone calls and respond to emails promptly.
- Assist with room service delivery and basic cleaning duties as needed.
- Process payments accurately and balance the cash drawer at the end of the shift.
Qualifications
- No prior hotel or hospitality experience is required; we are willing to train the right candidate.
- High school diploma or GED equivalent.
- Excellent verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift up to 25 lbs.
- Basic computer literacy (typing and navigating windows) is a plus.
- A friendly, positive attitude and a genuine desire to help others.
- Reliable transportation is required.