Job Description
Are you looking for a rewarding career in the hospitality industry? The Grand Portland Hotel is currently seeking a friendly and professional Front Desk Agent to join our dynamic team. We value enthusiasm and a willingness to learn, making this the perfect opportunity for those with no prior experience looking to start their journey.
As the face of our hotel, you will play a crucial role in creating a welcoming atmosphere for our guests. We offer comprehensive training and a supportive environment to help you grow.
Responsibilities
- Greet and welcome guests with a warm smile and professional demeanor upon arrival.
- Check guests in and out efficiently using our property management system.
- Answer incoming calls and emails to handle inquiries and reservations.
- Provide accurate information regarding local attractions, dining, and hotel amenities.
- Assist with guest requests, including concierge services and room service coordination.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Process payments and manage cash registers with accuracy.
Qualifications
- Must be at least 18 years of age.
- No prior hotel experience required; we will train the right candidate.
- Excellent verbal communication and interpersonal skills.
- Ability to stand for extended periods and move around the lobby freely.
- Basic computer proficiency and ability to learn new software quickly.
- A positive attitude and a genuine desire to provide exceptional customer service.