Job Description
Join our award-winning team at Grand Hotel Raleigh as a Front Desk Agent and become the first point of contact for our distinguished guests. We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in the heart of downtown Raleigh. This immediate opening offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury property. If you thrive in fast-paced environments and possess a passion for service, apply today to start your career journey with us!
Responsibilities
- Provide exceptional guest check-in/check-out services using hotel management software
- Manage reservations, room assignments, and guest requests efficiently
- Handle guest inquiries, complaints, and resolve issues with professionalism
- Process payments, manage cash registers, and maintain accurate financial records
- Collaborate with housekeeping, maintenance, and F&B departments
- Uphold brand standards through meticulous attention to detail
- Perform nightly audits and generate daily reports
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in front desk or customer service role
- Proficiency in Opera or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid North Carolina driver's license (if required for errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options