Job Description
We are seeking dynamic and detail-oriented individuals to join our award-winning hospitality team in the heart of Chicago. At Grand Horizon Hotels & Resorts, we pride ourselves on delivering exceptional guest experiences, and we are looking for passionate team members who are ready to make an immediate impact.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly pay with performance bonuses.
- Comprehensive training and career advancement opportunities.
- A supportive and inclusive work environment in downtown Chicago.
If you thrive in a fast-paced environment and have a passion for service, we want to meet you.
Responsibilities
- Check guests in and out efficiently, ensuring accuracy of all reservation details and payment processing.
- Respond promptly to guest inquiries via phone, email, and in-person to ensure a seamless stay experience.
- Handle and resolve guest complaints and special requests with a focus on exceeding expectations.
- Manage the hotel lobby area to maintain a welcoming and organized atmosphere at all times.
- Assist in training new staff members and providing feedback to management on operational improvements.
- Maintain a high standard of cleanliness and professionalism in the front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, customer service, or front desk operations preferred but not mandatory for enthusiastic candidates.
- Strong computer proficiency with experience in Property Management Systems (PMS).
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Professional appearance and demeanor at all times.