Job Description
Are you passionate about hospitality? Welcome to The Fort Worth Grand Hotel, where luxury meets Southern hospitality. We are currently seeking a dedicated and welcoming Front Desk Agent to join our dynamic team. As the face of our property, you will play a crucial role in ensuring our guests have an unforgettable stay from the moment they arrive. We value passion, integrity, and a commitment to excellence. This entry-level position offers a fantastic opportunity to launch a rewarding career in the hospitality industry with a world-class organization.
Responsibilities
- Greet all guests warmly upon arrival and departure, ensuring a welcoming first impression.
- Process check-ins and check-outs efficiently using our property management system.
- Answer incoming calls and respond to guest emails promptly and professionally.
- Handle guest inquiries regarding local attractions, dining, and hotel amenities.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Resolve guest complaints and issues with a focus on customer satisfaction.
Qualifications
- High school diploma or GED is required.
- Previous experience in hospitality or customer service is preferred but not mandatory for the right candidate.
- Strong interpersonal and communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work flexible shifts, including weekends and holidays.
- A professional appearance and demeanor.