Job Description
We are seeking a friendly and professional Front Desk Agent to join our award-winning team at The Grand Milwaukee. As a premier hospitality destination, we pride ourselves on delivering exceptional guest experiences. We are currently looking for enthusiastic individuals to fill entry-level Hotel Staff Needed positions. No prior experience is required; we provide comprehensive training to help you succeed in your new career.
Our ideal candidate is a communicative problem-solver who thrives in a fast-paced environment. If you are looking for a stable career in hospitality with growth opportunities, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using hotel management software.
- Handle phone inquiries, reservations, and messages with professionalism.
- Assist guests with local recommendations and directions.
- Resolve guest complaints and issues promptly to ensure satisfaction.
- Assist in maintaining the cleanliness and organization of the front desk and lobby area.
Qualifications
- High school diploma or GED required.
- Previous customer service or hospitality experience is preferred but not mandatory.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in basic computer applications (Microsoft Office).
- Ability to stand for extended periods and lift up to 20 lbs.