Job Description
Are you passionate about hospitality? Join the Grandview Grand Hotel in Columbus, Ohio, where we redefine guest experiences with warmth and professionalism. We are currently seeking dedicated individuals to join our dynamic team as Hotel Staff.
As a premier hotel in the heart of Ohio, we pride ourselves on exceptional service and a vibrant work environment. Whether you are interacting with guests at the front desk or assisting with operations, your role is vital in creating unforgettable memories for every visitor.
Why Join Us?
- Competitive hourly wage starting at $15.00.
- Employee discounts on dining and spa services.
- Opportunities for career advancement within the hospitality industry.
- A supportive and inclusive team culture.
We are looking for individuals who are detail-oriented, customer-focused, and eager to learn.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to guests upon arrival, ensuring a positive first impression.
- Guest Services: Handle check-in and check-out processes efficiently using hotel management software.
- Reservation Management: Assist with making reservations, updating guest information, and managing room availability.
- Front Desk Operations: Answer phone calls, respond to emails, and direct inquiries to the appropriate departments promptly.
- Lobby Maintenance: Maintain the cleanliness and organization of the lobby and common areas to ensure a welcoming atmosphere.
- Issue Resolution: Address guest concerns or complaints with empathy and resolve issues to ensure guest satisfaction.
- Event Support: Assist in setting up for hotel events and conferences as needed.
Qualifications
- Education: High school diploma or GED required; some college preferred.
- Experience: Previous experience in the hospitality or customer service industry is a plus but not mandatory.
- Skills: Strong verbal communication skills and a professional demeanor.
- Technical: Basic computer proficiency and ability to learn reservation software quickly.
- Availability: Must be flexible to work various shifts, including weekends and holidays.
- Physical Requirements: Ability to stand for extended periods and lift light objects.