Job Description
Welcome to Capital City Hospitality, where we are currently seeking enthusiastic individuals to join our team as Front Desk Agents in the heart of Washington, D.C. and Northern Virginia.
As the first point of contact for our guests, you will set the tone for an unforgettable stay. We are looking for professionals who are detail-oriented, friendly, and ready to thrive in a fast-paced luxury environment.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Discounted stays and dining across our portfolio.
- Comprehensive training and career advancement opportunities.
Responsibilities
- Guest Relations: Provide warm, professional greetings and assistance to guests upon arrival and departure.
- Operations: Efficiently manage check-ins, check-outs, and room assignments using hotel PMS software.
- Communication: Handle incoming phone calls, emails, and in-person inquiries regarding reservations and local amenities.
- Front Office Support: Maintain the lobby area to ensure a welcoming and organized atmosphere.
- Sales & Upselling: Promote hotel services, packages, and local attractions to maximize revenue.
- Problem Resolution: Address guest concerns promptly and escalate complex issues to management when necessary.
Qualifications
- Experience: Previous experience in a hotel front desk, reception, or customer service role is preferred.
- Skills: Proficiency in MS Office and hotel management software (e.g., Opera, StayNTouch) is a plus.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Availability: Flexibility to work evenings, weekends, and holidays as required by the hospitality schedule.
- Appearance: Professional appearance and grooming standards.
- Education: High school diploma or GED required.