Job Description
Are you a detail-oriented professional seeking a rewarding career in the heart of the Bay Area? Join the Grand Union Hotel San Francisco as our Night Shift Front Desk Agent. We are looking for a reliable, welcoming, and guest-focused individual to manage our overnight operations and ensure our guests enjoy a seamless stay, even during the quiet hours.
Working the night shift offers a unique advantage: a peaceful work environment with the flexibility to enjoy the city's tranquility. As the face of our hotel during the night, you will play a crucial role in security, guest satisfaction, and operational excellence. We offer a competitive hourly wage and a supportive team culture.
Responsibilities
- Greet guests warmly upon arrival, process check-ins and check-outs efficiently, and handle inquiries regarding local attractions and hotel amenities.
- Manage the hotel's switchboard and incoming calls with professional courtesy and accuracy.
- Monitor building security systems and conduct regular patrols of the lobby and public areas to ensure a safe and secure environment.
- Process payments accurately and maintain organized records of all financial transactions and guest correspondence.
- Coordinate with the day shift team during the handover period to ensure all guest requests and tasks are completed.
- Handle special guest requests, including wake-up calls, room service orders, and mail distribution.
- Maintain the lobby and common areas in pristine condition by restocking amenities and ensuring cleanliness standards.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus but not mandatory.
- Must be available to work flexible night shifts, including weekends and holidays.
- Strong interpersonal and communication skills with a focus on delivering exceptional customer service.
- Proficiency in standard front desk software and computer systems (e.g., Opera, MS Office).
- Ability to work independently and make sound decisions with minimal supervision during quiet hours.
- Professional appearance and demeanor at all times.
- Valid driver's license is considered a strong asset.