Job Description
Are you the face of a great hotel?
The Grand Hotel Omaha is currently seeking a dedicated and charismatic Front Desk Agent to join our elite hospitality team. We are looking for someone who thrives in a fast-paced environment and possesses a genuine passion for creating unforgettable guest experiences.
In this pivotal role, you will be the first point of contact for our visitors, setting the tone for their entire stay. If you are a problem-solver with a warm demeanor and a commitment to excellence, we invite you to apply.
Why Choose The Grand Hotel?
- Competitive salary and comprehensive benefits package.
- Generous employee discounts on dining and spa services.
- Opportunities for professional development and career advancement.
- A supportive and inclusive team culture.
Responsibilities
- Greet and Register Guests: Welcome guests with a warm smile, check them in efficiently, and ensure all necessary registration details are accurately recorded.
- Check-Out Procedures: Process guest departures and payments promptly, ensuring accuracy and resolving any outstanding charges.
- Guest Relations: Address guest inquiries, complaints, and requests with patience and professionalism, escalating issues to management when necessary.
- Communication: Answer incoming phone calls, emails, and voicemails promptly, providing accurate information about hotel amenities and local area attractions.
- Front Desk Maintenance: Maintain a clean, organized, and inviting front desk area and lobby space at all times.
- Concierge Services: Provide recommendations for local restaurants, entertainment, and transportation to enhance the guest experience.
Qualifications
- Education: High school diploma or GED equivalent is required; hospitality certification is a plus.
- Experience: Previous experience in a hotel front desk or customer service role is preferred.
- Skills: Strong verbal communication skills and a friendly, approachable personality.
- Technical Proficiency: Must be proficient in Microsoft Office and comfortable learning hotel Property Management Systems (PMS).
- Availability: Must be able to work flexible shifts, including weekends and holidays.