Job Description
We are currently seeking a dynamic and service-oriented Front Desk Agent to join the award-winning team at The Houstonian Hotel, Club & Spa. As a premier destination in Houston, we pride ourselves on delivering exceptional hospitality to our guests. In this role, you will be the first point of contact for our visitors, setting the tone for a memorable stay.
Our ideal candidate is a self-starter with a passion for service, strong computer skills, and the ability to work in a fast-paced environment. We offer competitive compensation, an excellent benefits package, and a vibrant work culture.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a seamless check-in and check-out process.
- Manage room assignments, reservations, and special requests with precision and care.
- Answer incoming calls and emails promptly, addressing inquiries regarding amenities, local attractions, and services.
- Process payments accurately using the property management system (PMS).
- Maintain a high level of confidentiality and security regarding guest information.
- Upsell hotel services and packages to maximize revenue opportunities.
- Resolve guest complaints and issues professionally to ensure 100% guest satisfaction.
Qualifications
- High school diploma or GED required; prior experience in hospitality is preferred.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Fidelio).
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Ability to stand for extended periods and lift moderate amounts of weight.
- Professional appearance and demeanor.