Job Description
Join Nashville's premier hospitality team as a Front Desk Agent at our downtown boutique hotel! We're seeking a charismatic professional to deliver exceptional guest experiences in the heart of Music City. This immediate hire opportunity offers competitive pay, career growth, and the chance to work in one of America's most vibrant destinations. If you thrive in fast-paced environments and possess a passion for service, apply today!
Responsibilities
- Check guests in/out efficiently using PMS systems
- Manage reservations and optimize room inventory
- Resolve guest inquiries with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Maintain a pristine front desk area
Qualifications
- 1+ years hotel front desk experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with Opera or similar PMS software
- Ability to work flexible shifts including nights/weekends
- Valid Tennessee driver's license (if required for errands)
- Basic math and cash handling abilities
- TSSAA or equivalent hospitality certification a plus