Job Description
Join our award-winning team at Grandview Hospitality Group as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of downtown Columbus. This immediate hire opportunity offers competitive pay, comprehensive benefits, and rapid career growth within our luxury hotel chain.
As the first point of contact for our international clientele, you'll embody our commitment to hospitality excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. Perfect for career changers or hospitality graduates seeking hands-on experience in a fast-paced environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle reservation modifications and optimize room allocations
- Resolve guest inquiries with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain comprehensive knowledge of local attractions and services
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with hotel management systems (Opera/PMS preferred)
- Exceptional communication and multitasking abilities
- Strong attention to detail and organizational skills
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of foreign languages (Spanish/French) preferred
- Positive attitude with genuine passion for hospitality