Job Description
Join our dynamic hospitality team at the Grand Detroit Hotel! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in the heart of downtown Detroit. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Detroit's premier hospitality destinations.
Responsibilities
- Process guest check-ins/check-outs efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage billing transactions accurately
- Maintain a clean, organized front desk environment
- Upsell hotel services and amenities to enhance guest experience
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera, PMS)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and cash handling experience