Job Description
We're urgently seeking a dynamic Front Desk Agent to join our award-winning hospitality team in the heart of Fort Worth! As the first point of contact for our guests, you'll deliver exceptional service while showcasing the vibrant culture of the Lone Star State. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate start available!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Manage reservations, billing inquiries, and guest requests with professionalism
- Resolve guest complaints promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury/hotel settings
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication skills and multilingual abilities (Spanish a plus)
- Ability to multitask in a fast-paced environment during peak hours
- Strong problem-solving skills and attention to detail
- Flexible availability including nights, weekends, and holidays