Job Description
Join our award-winning hospitality team in the heart of Detroit! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown property. This is your chance to shine in a fast-paced environment while representing Detroit's premier hospitality destination.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries and resolve complaints efficiently
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities to enhance guest stays
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Michigan driver's license preferred
- Basic knowledge of Detroit attractions and services