Job Description
Are you looking for an exciting opportunity to showcase your hospitality skills in the heart of the Mile High City?
The Grand Denver Hotel is urgently hiring a dedicated and charismatic Front Desk Agent to join our dynamic team. We are seeking an individual who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences.
As a Front Desk Agent, you are the first point of contact for our guests, setting the tone for their entire stay. If you are ready to make an immediate impact and grow your career with a leading Denver establishment, we want to hear from you today.
Responsibilities
- Welcome guests warmly and efficiently manage the check-in and check-out processes with a smile.
- Answer incoming calls, manage the front desk switchboard, and respond to guest inquiries via email or in-person promptly.
- Resolve guest complaints and issues in a calm, professional, and solution-oriented manner.
- Assist with room assignments, coordinate housekeeping requests, and manage the key card system.
- Maintain a clean, organized, and welcoming lobby environment at all times.
- Process payments and handle cash transactions with absolute accuracy.
- Collaborate with other hotel departments to ensure seamless guest service.
Qualifications
- Previous experience as a Front Desk Agent or in a similar customer service role preferred.
- High school diploma or GED required; post-secondary education in hospitality is a plus.
- Strong verbal communication skills and a professional, polished demeanor.
- Proficiency with Microsoft Office Suite and property management software (e.g., Opera, FrontDesk) is highly desirable.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Flexibility to stand for long periods and lift light luggage when necessary.