Job Description
Join our award-winning team at Grand Houston Hospitality as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences in the heart of downtown Houston. This immediate hire opportunity offers competitive compensation, growth potential, and a vibrant work environment. If you're passionate about service excellence and ready to make an impact, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, welcoming demeanor
- Manage reservations and room assignments using property management systems
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through meticulous attention to detail
- Collaborate with cross-departmental teams to ensure seamless operations
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling skills
- Positive attitude with a passion for exceeding guest expectations