Job Description
Join our award-winning hospitality team at Grand Beacon Hotel in the heart of Boston! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. This is your chance to shine in a fast-paced luxury environment with growth opportunities and competitive benefits. Apply today and become part of Boston's premier hospitality destination!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and manage key distribution
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent; hospitality degree a plus
- Boston residency required (no relocation assistance)