Job Description
Join our award-winning team at Grand Harbor Resort as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences in our stunning Jacksonville waterfront location. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in the hospitality industry. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments, manage reservations, and maintain guest records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through exceptional service and attention to detail
- Resolve guest concerns promptly and escalate complex issues appropriately
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency with property management systems (e.g., Opera, RoomRack)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- Valid Florida driver's license (if required for local errands)