Job Description
Join our award-winning team at Grand Plaza Hotel as an immediate-hire Front Desk Agent! We're seeking a charismatic hospitality professional to create memorable guest experiences in the heart of Los Angeles. This is your chance to shine in a fast-paced luxury environment while developing transferable skills in customer service and operations. Enjoy competitive pay, flexible scheduling, and the opportunity to grow within our renowned hospitality brand. Apply today and start your journey tomorrow!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems, room assignments, and key control protocols
- Handle guest inquiries, complaints, and special requests with empathy
- Process payments accurately and maintain financial transaction records
- Collaborate with housekeeping, security, and maintenance teams
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license preferred
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling proficiency