Job Description
Join our award-winning hospitality team at Omaha Grand Hotel! We're seeking an energetic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, immediate start, and growth opportunities in Omaha's premier downtown hotel.
Why work with us?
- Starting wage of $15-$18/hour + tips
- Comprehensive benefits package
- Free parking and meal discounts
- Industry-leading training program
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle reservation modifications and VIP guest requests with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling techniques to maximize room revenue
- Maintain organized front desk documentation and key control systems
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Nebraska driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred