Job Description
Join our award-winning team at Grand Plaza Hotel, Seattle's premier luxury destination. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in Seattle's booming hospitality sector. As the first point of contact, you'll embody our commitment to excellence while managing guest interactions with professionalism and warmth.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle reservation modifications and inquiries with precision
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns promptly and exceed expectations
- Manage VIP arrivals and special requests
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Washington State Food Handler's card
- Flexible availability including nights/weekends
- Basic knowledge of Seattle attractions and transportation
- Positive attitude with strong problem-solving abilities