Job Description
Join Grand City Hotels as a Front Desk Agent and become the heart of our guest experience in vibrant Minneapolis! We're seeking energetic professionals to deliver exceptional service with immediate availability for day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a luxury hospitality environment. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with empathy and professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to enhance guest experiences
- Uphold brand standards through consistent service delivery
Qualifications
- Previous front desk or customer service experience preferred
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Proficiency in reservation systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Attention to detail in financial transactions and documentation
- High school diploma or equivalent; hospitality certification a plus
- Ability to stand for extended periods and multitask effectively
- Valid driver's license and reliable transportation