Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Indianapolis! We're seeking dynamic professionals to deliver exceptional guest experiences in our luxury downtown hotel. This immediate hire opportunity offers competitive compensation, career growth, and a vibrant work environment. If you're passionate about hospitality and ready to make an impact, apply today!
Responsibilities
- Check-in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera/PMS systems
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation software (Opera, Fidelio)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic math and cash handling skills
- Positive attitude and team-oriented mindset
- Flexible availability including weekends and holidays