Job Description
Join our award-winning team as a Front Desk Agent at Grand Hotel Indianapolis! We're seeking energetic, customer-focused individuals to be the first point of contact for our guests. No experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and growth opportunities in a dynamic downtown environment.
As a Front Desk Agent, you'll create memorable experiences for travelers while developing valuable skills in guest relations, reservations management, and problem-solving. Perfect for career changers or recent graduates looking to enter the thriving hospitality industry.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage room reservations and assignments using hotel software
- Respond promptly to guest inquiries and resolve complaints
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Assist with luggage and special guest requests
- Maintain clean, organized front desk area
Qualifications
- No prior experience required (comprehensive training provided)
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Strong problem-solving abilities
- Professional appearance and demeanor
- Availability to work weekends, evenings, and holidays
- High school diploma or equivalent