Job Description
Join our award-winning team at Grand Hotel Indianapolis as an Immediate Hire Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our downtown luxury property. This full-time role offers competitive pay, flexible shift work (including nights/weekends), and rapid onboarding. Perfect for hospitality enthusiasts ready to make an immediate impact!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and maintain high satisfaction standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize property management software (e.g., Opera) effectively
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management systems
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling proficiency
- High school diploma or equivalent required
- Valid driver's license preferred