Job Description
Join our award-winning team at Grand Manhattan Hospitality as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of NYC. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in the luxury hospitality sector. If you're passionate about customer service and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and professionally to ensure satisfaction
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments and maintain accurate financial records
- Act as primary information resource for local attractions and services
Qualifications
- 1+ years hotel front desk or customer service experience required
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid New York State Service Worker Permit
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and positive demeanor