Job Description
Join our award-winning team at Grand Hotel Minneapolis as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our downtown luxury property. This immediate hire position offers competitive pay, flexible shift work, and career growth opportunities. If you thrive in fast-paced environments and excel at hospitality, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage reservations and room assignments using PMS systems
- Respond to guest inquiries and resolve issues promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Minneapolis area attractions
- Valid driver's license preferred
- Ability to stand for extended periods