Job Description
Join our award-winning team at the prestigious Grand Hotel Raleigh as a Front Desk Agent! We're seeking dynamic, guest-focused professionals to deliver exceptional hospitality experiences in the heart of downtown. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities within our luxury hotel chain.
As a Front Desk Agent, you'll be the first point of contact for our discerning guests, embodying our brand's commitment to excellence. Enjoy a vibrant work environment with modern amenities, flexible scheduling options, and a supportive team culture. Perfect for hospitality professionals seeking to advance their careers in a thriving metropolitan hub.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservation inquiries and modify bookings with precision
- Process payments and handle cash/credit transactions accurately
- Address guest concerns promptly with solution-oriented approach
- Coordinate with housekeeping and maintenance departments
- Upsell premium rooms and hotel services to maximize revenue
- Maintain detailed guest preference records for personalized service
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid driver's license and reliable transportation
- High school diploma or equivalent required
- Basic knowledge of Raleigh attractions and services
- Must pass background check and drug screening