Job Description
Join our award-winning Denver hospitality team as a Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic professional to deliver exceptional service at our downtown landmark hotel. This immediate opening offers competitive pay, comprehensive benefits, and growth opportunities in one of America's most vibrant cities. If you thrive in fast-paced environments and possess a passion for creating memorable stays, apply today!
Responsibilities
- Check-in/check-out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/management
- Process payments, manage cash floats, and balance daily transactions
- Market hotel amenities and local attractions to enhance guest experience
- Maintain security protocols and emergency response procedures
- Collaborate with concierge and valet services for seamless operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Colorado driver's license (for valet coordination)
- Basic knowledge of Denver attractions and transportation systems
- High school diploma or equivalent required