Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and concierge services. This is an immediate opportunity to grow your hospitality career with competitive pay, comprehensive benefits, and a dynamic team environment.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservation systems and optimize room allocations
- Handle guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Act as hotel ambassador for local attractions and services
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid work authorization for US employment
- Flexible availability including nights/weekends