Job Description
Join our award-winning team at the prestigious Grand Raleigh Hotel as a Front Desk Agent! We're seeking dynamic hospitality professionals to deliver exceptional guest experiences in our luxury downtown property. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within our expanding portfolio. If you thrive in fast-paced environments and possess a passion for service, apply today to become part of Raleigh's premier hospitality destination!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, inquiries, and billing operations via PMS system
- Resolve guest concerns promptly while maintaining service excellence
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Uphold brand standards through professional appearance and conduct
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Valid North Carolina driver's license (if required for errands)
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Ability to stand for extended periods and lift 25 lbs