Job Description
Join our award-winning hospitality team as a Front Desk Agent at Luxury Grand Hotel in downtown Raleigh! We're seeking passionate individuals to deliver exceptional guest experiences in a dynamic, fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of America's most vibrant cities. Immediate positions available – start your career today!
Responsibilities
- Manage guest check-ins/check-outs efficiently using hotel management systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments accurately and manage cash drawer operations
- Collaborate with housekeeping and maintenance teams for seamless service
- Upsell hotel amenities and local attractions to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Valid NC driver's license preferred
- Basic computer literacy and data entry skills