Job Description
Join our dynamic hospitality team as an immediate Front Desk Agent at Grand Plaza Hotel in Los Angeles! We're seeking passionate individuals to deliver exceptional guest experiences in our vibrant downtown location. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. If you thrive in fast-paced environments and prioritize guest satisfaction, apply today to start your career in luxury hospitality!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve service concerns promptly
- Process payments and manage cash drawer procedures
- Coordinate with housekeeping and maintenance teams for room readiness
- Utilize hotel management systems (Opera/PMS) for daily operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain professional appearance and adhere to brand standards
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (if required for errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Los Angeles attractions and transportation