Job Description
Join our dynamic team at the heart of Austin's vibrant hospitality scene! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown hotel. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. This immediate hire opportunity offers competitive compensation, growth potential, and the chance to be part of an award-winning team in one of America's most exciting cities.
Why Work With Us?
- Comprehensive benefits package including health insurance and 401(k)
- Employee discounts on hotel stays and dining
- Recognition programs for outstanding performance
- Flexible scheduling to support work-life balance
Responsibilities
- Efficiently manage guest check-in/check-out processes with accuracy
- Handle reservation inquiries and modifications via phone/email/in-person
- Resolve guest concerns promptly using problem-solving skills
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Adhere to brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Basic knowledge of Austin attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required