Job Description
Join our award-winning hospitality team as an immediate-hire Front Desk Agent at Grand Plaza Hotel! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of El Paso. This full-time role offers competitive pay, benefits, and rapid onboarding for qualified candidates. If you thrive in fast-paced environments and possess outstanding communication skills, apply today to start your career in luxury hospitality!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage billing inquiries with precision
- Coordinate with housekeeping and maintenance departments for guest requests
- Utilize hotel management software (Opera) for daily operations
- Resolve guest concerns promptly and maintain high satisfaction scores
- Execute upselling strategies for room upgrades and amenities
- Conduct security protocols and emergency response procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Fluent in English and Spanish (bilingual required)
- Exceptional problem-solving and conflict resolution abilities
- Flexible schedule including nights, weekends, and holidays
- Valid Texas driver's license and clean background check
- Professional appearance and outstanding interpersonal skills